A maid agency, also known as a private employment agency, acts as a bridge between employers and domestic helpers. These agencies not only assist with recruitment but also handle the legal and administrative processes involved. In Malaysia, maid agencies are regulated under the Private Employment Agencies Act 1981 and supervised by the Ministry of Human Resources.
Services Provided by Maid Agencies
Maid agencies typically offer a comprehensive range of services, including:
- Recruitment and Selection
Agencies source and screen potential helpers, mainly from countries such as Indonesia and the Philippines. - Documentation Processing
This covers work permit applications, visa approvals, and mandatory insurance such as the Foreign Worker’s Schema. - Biodata Review and Interviews
Employers are given access to biodata and may conduct live or video interviews to aid in choosing a suitable candidate. - Direct Hire Services
For employers who already have a candidate, agencies can facilitate legal documentation and permit applications. - Post-Placement Support
Many agencies offer after-sales services such as conflict mediation, counseling, permit renewals, cancellations, or repatriation and contract renewal. - Worker Training
Some agencies provide training in housekeeping, childcare, and elderly care to prepare helpers for their roles.
How to Choose a Reputable Maid Agency
Selecting the right maid agency in Malsyai is crucial for ensuring both compliance and peace of mind. Employers should consider the following:
- Proper Licensing
A legitimate maid agency must hold a license from the Department of Labour (JTK) and fall under the Ministry of Human Resources. Avoid unlicensed operators, as they provide no legal safeguards. - Credentials Verification
Check if the agency holds a Category B license (required for placing foreign domestic workers) and look for professional accreditation with a Foreign Maid Agency. - Transparency in Fees
Trustworthy agencies provide a clear breakdown of costs, including agency fees, permits, and insurance. Be cautious of those demanding large upfront payments without a written contract. - Screening Standards
Ask about the agency’s vetting process, including background checks, medical tests, and training for candidates. - After-Sales Support
A good agency will assist with renewals, conflict resolution, and may even provide maid replacement guarantees. - Reputation
Read reviews and testimonials, but cross-check from multiple sources to get a balanced perspective.
Costs and Legal Obligations for Employers
Hiring a maid through an agency in Malaysia involves both upfront and recurring expenses.
- Initial Placement Fees
Covering recruitment, processing, and travel costs, these fees generally range from RM15,000 to RM17,000, depending on the maid’s country of origin. - Monthly Salary
As of 2025, the minimum monthly wage for domestic helpers in Peninsular Malaysia is RM1,800 for Filipino helpers. - Annual Costs
Employers must budget for work permit renewals, government levies, medical examinations (FOMEMA). - Employer Responsibilities
Employers must provide accommodation, meals, medical treatment, and, in the case of Muslim workers, allow religious observances. They are also required to contribute to PERKESO (Social Security Organization).
Rights and Protection for Domestic Workers
While domestic helpers are classified as employees under the Employment Act 1955, they remain excluded from several core labor protections.
- Vulnerabilities
Filipino Domestic workers often entitlements such as regulated working hours, paid leave, and guaranteed rest days. Their dependency is heightened as they are legally required to live with their employers, and their work permits are tied to those employers.
